About
Jetstar Pacific is a low-cost airline in Vietnam which was previously known as Pacific Airlines. The Vietnamese government sold a part of the share to Qantas and adopted its current name becoming part of the Jetstar network. Whilst retaining their user-pays model where passengers may purchase food and beverages on board from the Jetstar Café. Jetstar Airways has also introduced products and services that are normally only associated with full-service carriers such as code-sharing, frequent flyer programs and a business class offering. Awards
Jetstar Airways has been awarded,
World's Leading Low-Cost Airline Website 2017
The airline has been nominated as
Asia's Leading Low-Cost Airline 2019
Asia's Leading Low-Cost Airline Cabin Crew 2019
Asia's Leading Most Efficient Airline 2019
Oceania's Leading Airline 2019
Oceania's Leading Airline Brand 2019 Class of Travel
Jetstar Pacific provides two classes of travel
Business Class- The business class cabin provides guests with recliner seats, noise-cancelling headphones, comfort packers and in-seat powers. Passengers are given priority boarding and one can change flights with no additional cost apart from the fare difference. Economy Class- Passengers can pre-book their seat and meal for a hassle-free journey with a generous baggage allowance. In-flight entertainment which provides an engaged time on board. Baggage allowance
Economy class passengers are allowed 7kg free baggage allowance for hand luggage and 15 kgs for checked-in luggage.
Business class passengers are allowed 7kg free baggage allowance for hand luggage and 30-40 kgs each for checked-in luggage.
Please read more information about baggage policies here. Frequent Flyer Programme
Qantas is the customer loyalty for Qantas Airways and Jetstar Airways along with Jetstar Asia Airways, Jetstar Pacific Airlines and Jetstar Japan. Members can earn points with the airlines and on other Oneworld airlines and a few non-airline partners. Other partners include credit cards, car rental companies, hotels and other partners. Qantas program has 12.3 million members as of 2018 and the program has Any seat reward where members can redeem any seat on an aircraft. The Points Plus Pay is a combination of cash and points which can be redeemed, the flyer store has also added a greater range of products and services. In-flight Services
Jetstar cafe menu allows passengers to choose from a range of food and beverages on board. The menu varies according to the flight length and destination. Jetstar also allows passengers to pay for onboard purchases through cash or credit card. In-flight vouchers can be purchased in the duty-free items from Jetshop. Check-in
Domestic Flights - Passengers can check-in online 28 days to 35 minutes prior to the scheduled departure time.
International Flights - Passengers can check-in online 28 days to 35 minutes prior to the scheduled departure time Onboard Support
Jetstar Pacific provides assistance for passengers with special needs. Wheelchairs, airport assistance during check in are provided by on ground staff. Passengers can choose a service that best suits their need. Expectant mothers and parents of unaccompanied children can contact the airline directly for any queries. Refund & Cancellation
Passengers can cancel their booking either through Jetstar Pacific sales’ offices or website. All cancellations are subject to a cancellation fee.